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  • What channel carries live Warriors basketball and SF Giants baseball games?
    You can watch live Warriors basketball and SF Giants baseball games on NBC Sports Bay Area, available on Channel 196 (NBCBA) and Channel 197 (NBCBA+).
  • How can I sign up for Watch TV Everywhere (WTVE) with Horizon Cable?
    To sign up for Watch TV Everywhere (WTVE), subscribe to a Horizon video package and register for your login credentials at www.wtve.com.
  • Do I need a cable box to watch TV?
    Yes. Our digital video service requires a digital cable box connected to each TV. We have DVRs, HD cable boxes and DTAs available. Call us today for information on what might best service your needs.
  • Does Horizon Cable offer OnDemand services?
    Yes, Horizon Cable offers OnDemand services through Watch TV Everywhere (WTVE). This service is included with all Digital Video packages and provides authenticated access to each channel's streaming app.
  • How do I set-up TP-Link Deco X50 mesh routers?
    To set up Deco X50 mesh routers, follow these steps: 1. Download the Deco app from the App Store or Google Play. 2. Open the app and follow the on-screen instructions to create a TP-Link ID and log in. 3. Connect your Deco unit to your modem and power it on. 4. Follow the app instructions to complete the setup process, including adding additional Deco units if needed. 5. Once setup is complete, you can manage your network settings through the Deco app.
  • What size conduit is required for Horizon broadband service in a new home?
    For Horizon broadband service, if the distance from the utility pole to your house is less than 100 feet, a 1" conduit is the minimum diameter. If the distance is over 100 feet, a 2" conduit is required.
  • What are the local office hours for Horizon Cable?
    Our local office hours are Monday to Friday, 8:00 AM - 4:30 PM. We are closed on weekends. After hours, our answering service, 24/7 modem tech support team, and on-call technician are available. You can reach us at (415) 663-9610. Emails to support@horizoncable.net, text messages to (415) 663-9610, and website inquiries will be handled during regular office hours.
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