FAQs | Horizon Cable

What channel carries Warriors basketball an SF Giants baseball games live?

NBC Sports Bay Area: Channel 196 (NBCBA) and Channel 197 (NBCBA+).
How do I sign up for Watch TV Everywhere (WTVE)?

Subscribe to a Horizon video package & sign up for your login credentials at www.wtve.com.
Do I need a cable box to watch TV?

Yes. Our digital video service requires a digital cable box connected to each TV. We have DVRs, HD cable boxes and DTAs available. Call us today for information on what might best service your needs.
Can I watch OnDemand?

Horizon utilizes its Watch TV Everywhere product for on demand services. WatchTVEverywhere, which is included with all Digital Video packages provides authenticated access to each channels' streaming App.
How do I set-up TP-Link Deco X50 mesh routers?

To set up Deco X50 mesh routers, follow these steps: 1. Download the Deco app from the App Store or Google Play. 2. Open the app and follow the on-screen instructions to create a TP-Link ID and log in. 3. Connect your Deco unit to your modem and power it on. 4. Follow the app instructions to complete the setup process, including adding additional Deco units if needed. 5. Once setup is complete, you can manage your network settings through the Deco app.
I'm building a new home. What size conduit should I put in for my Horizon broadband service?

If the distance from the utility pole to you house is less than 100 feet, a 1"conduit is the minimum diameter. If the distance is over 100 feet, we require a 2" conduit.
What are your local office hours?

Our local office hours are Monday to Friday, 8:00 AM - 4:30 PM. We are closed on weekends. After hours is covered by our answering service, our 24/7 modem tech support tem, and technician on call. Reach all of these options at (415) 663-9610. Emails to support@horizoncable.net, text messages to (415) 663-9610 & web site messages/inquires will be handled during regular office hours.